Lineone technology (hereinafter referred to as "LineOne" or "We") is a company headquartered at Office F2-102, Tripti Apartment, Narayana Nagar, Ganapathy, Coimbatore, Tamil Nadu 641006, India. Along with our affiliates and group companies, we offer a cutting-edge conversational Software-as-a-Service (SaaS) solution named "Playbot." Playbot empowers businesses to manage and automate their customer conversations across various messaging platforms. This user-friendly service is accessible both through a web browser (Website) and a mobile application (App).
Welcome! This Privacy Policy ("Policy") explains how Lineone technology ("LineOne," "We," or "Us") collects, uses, and protects information when you access our website or mobile application (collectively, the "Platform") and use the services offered there ("Services"). Your privacy is important to us. We are committed to responsible information handling and take steps to safeguard your data. Please read this Policy carefully before using our Platform or Services. By accessing or using them, you agree to be bound by this Policy. If you disagree, please refrain from using our Platform or Services.
We are committed to protecting the privacy of children. We do not knowingly collect personal information from users under the age of 18 without parental or guardian consent. If you believe we may have unintentionally collected personal information from a minor, please contact us immediately at support@playbot.pro. We will take steps to promptly verify and delete such information.
This Policy adheres to the Information Technology Act, 2000, and its relevant regulations, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011 and the Information Technology (Intermediaries Guidelines And Digital Media Ethics Code) Rules, 2021. We are committed to complying with all applicable data privacy laws regarding the collection, use, storage, disclosure, and transfer of personal information.
Any capitalized terms used herein without definition shall have the meanings assigned to them in Our Terms of Use.
We collect various types of information to provide and improve our services. Here's a breakdown:
Personal Information:
- This includes details you provide during signup, like your name, phone number, company affiliation, and email address.
- We may also collect identifiers defined as "sensitive" under Indian regulations, but only when necessary.
Usage Information:
- This non-personal data relates to your activity on our platform, such as usage time, search history, and device settings.
- This data helps us understand user behavior and improve the platform's functionality.
Location Data (Optional):
- With your permission, we may collect your location through GPS to better serve your needs.
- You can disable location sharing in your device settings.
Contact Lists and Files (Optional):
- We allow uploading existing contact lists (names, phone numbers, emails) for initiating conversations.
- You can also upload and share audio, video, and document files with your customers.
Cookies and Similar Technologies:
- We use cookies to enhance your experience, analyze usage patterns, and deliver targeted advertising.
- You can manage cookie preferences through your web browser settings.
Device Information:
- We collect basic information about your device, like operating system, browser type, and unique identifiers.
- This data helps us ensure compatibility and optimize performance across different devices.
Third-Party Information:
- We may receive information about you from third-party services like advertising partners, subject to their privacy policies.
- Linking your account with a social media platform may share some usage data with us.
Google User Data:
- Playbot adheres to Google's API Services User Data Policy regarding data received from Google APIs.
- This data is not used for advertising purposes within our platform.
We use the information we collect to provide, improve, and secure our platform, as well as personalize your experience. Here's a breakdown:
Essential Uses:
- Delivering core functionalities of the platform.
- Responding to your requests and providing support.
- Communicating important service updates and announcements.
- Maintaining platform security and preventing misuse.
- Analyzing usage data to improve performance and user experience.
Personalization and Marketing (with consent):
- Tailoring content and service suggestions based on your activity.
- Delivering relevant advertising within the platform (no third-party sharing).
- Sending promotional messages from us or trusted partners (with opt-out options).
- Providing location-based services (with your permission).
Transparency and Control:
- We will never sell or rent your personal information to third parties.
- We may share your information with affiliated companies and partners, but only for authorized purposes.
- We will always seek your consent before processing information requiring legal authorization.
Lineone is committed to transparency regarding how we share your information. This section details the circumstances under which information may be disclosed:
Public Information:
Information you choose to make public on the Website/App (certain profile details) will be accessible to other users.
Legal Obligations:
We may disclose information in response to legal requirements, such as court orders, subpoenas, or law enforcement requests. This disclosure protects the rights and safety of Lineone, the Website/App, our affiliates, users, and the public. Additionally, we may share information to enforce our Terms of Use and comply with applicable laws.
Business Transactions:
In the event of a merger, acquisition, or asset sale, we may share all collected information as part of the transaction.
Service Providers and Business Partners:
We utilize service providers and partners who assist with various functions, including research, marketing, data storage, and customer support. These partners may receive certain categories of your information, such as:
- Advertising, marketing, and analytics data (including information you provide, information obtained from other sources, and automatically collected data).
- Cloud storage data (including information you provide, information obtained from other sources, and automatically collected data).
- Research data (including information you provide, information obtained from other sources, and automatically collected data).
- Customer and technical support data (including information you provide, information obtained from other sources, and automatically collected data).
These partners are contractually obligated to maintain the confidentiality and security of your information and only use it for the specific purposes outlined in our agreements.
Third-Party Sharing:
We may share aggregated usage information and non-personal information with third parties. However, we will not share your personal information with third parties for their own marketing purposes without your prior consent.
Business Operations:
We may share your information with affiliated companies within our corporate group for internal business purposes, including:
- Website/App improvement and optimization
- Preventing illegal activity
- User growth initiatives
- Data analysis and development
Bankruptcy or Insolvency:
In the unlikely event of bankruptcy or insolvency, your information may be transferred or used differently as dictated by applicable laws and regulations.
We are committed to responsible information management and strive to protect your privacy. This policy outlines the specific circumstances under which your information may be shared.
Lineone recognizes your right to access and control your personal information. Here's a breakdown of your rights:
- Access and Correction: You have the right to request confirmation that we hold your personal information and to access a copy of that information. You can also request corrections to any inaccuracies.
- Deletion: In certain situations, you may request deletion of your personal information.
- Restriction: You may also request restrictions on how we process your personal information.
- Objection: You have the right to object to automated decision-making that may affect you significantly.
- Withdrawal of Consent: If we process your information based on your consent, you can withdraw that consent at any time. Processing that occurred before your withdrawal remains valid.
- Data Portability: Where applicable, you have the right to receive your personal information in a structured, commonly used, and machine-readable format and to request the transfer of that information to another company.
- Right to Object: You can object to processing based on our legitimate interests. Please provide details regarding your objection, and we will assess the processing and respond accordingly.
To exercise any of these rights, please contact us using the methods described in the Contact Us section of this Policy. We will require verification of your identity before processing your request.
Lineone takes the security of your personal information very seriously. We implement a comprehensive security program that utilizes industry-standard practices to protect your data during transmission and storage. However, it's important to understand that no internet transmission or electronic storage method is completely foolproof. While we strive to maintain absolute security, we cannot guarantee it.
Here's an overview of our security measures:
- Secure Transmission: We utilize encryption techniques to scramble your data during transmission, making it unreadable to unauthorized parties.
- Access Controls: Access to our systems and databases is restricted to authorized personnel only. These personnel undergo security training to ensure the proper handling of your information.
- Physical Security: Our servers are housed in secure facilities with multiple layers of authentication, including physical access controls, ID verification, and biometric recognition. Security personnel monitor these facilities 24/7.
- Data Encryption: Your data is encrypted at rest within our databases, adding an extra layer of protection.
- Password Security: We encourage you to choose strong and unique passwords for your account and avoid using them on other platforms.
If you have any questions about our security practices, please don't hesitate to contact us at support@playbot.pro.
Data Location:
The information we collect may be stored and processed in India or other countries where we or our agents have facilities. By using our Website/App, you consent to this international transfer and storage, even if data protection laws differ in those locations. We strive to maintain adequate data protection standards regardless of location.
Data Retention:
We do not guarantee indefinite storage of your information. We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, or resolve disputes. Typically, this means we retain your information for the duration of your account activity and up to 180 days after account deletion. However, legal obligations or potential legal actions may require longer storage periods.
Waiver of Claims:
By using our Website/App, you waive any claims regarding data storage and transfer under your local laws or international treaties.
Merger or Acquisition:
In the event of a reorganization, merger, or sale of assets, your personal information may be transferred to the new entity in accordance with applicable laws.
Bankruptcy:
In the unlikely event of bankruptcy or insolvency, we may not be able to control the treatment, transfer, or use of your information.
Policy Applicability:
This Policy applies to your information for as long as it remains in our possession, regardless of your continued use of the Website/App.
The Website/App may contain links to external websites, mobile applications, or services ("Third-Party Sites"). These sites have independent privacy practices that differ from ours. We do not endorse or assume any responsibility for these third-party sites or their content. We encourage you to review the privacy policies of any Third-Party Site before interacting with them.
If your personal information changes, you can update it through the "Edit" option within the Website/App.
We will retain your information for as long as your account is active or as needed to provide you with services. You can delete your account and request that we stop using your information by using the "Delete" option within the Website/App. However, we may still retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
We maintain a strict anti-spam policy. You can choose to receive email notifications about Website/App updates, service enhancements, or newsletters by adjusting your account settings. You can opt-out of receiving these emails at any time by following the "unsubscribe" instructions included in the communication. If you have trouble unsubscribing, please contact us at support@playbot.pro (allow 7 business days for processing). Please note that unsubscribe requests sent directly through replies to newsletters will not be processed.
This Policy may be updated periodically. We will notify you of any changes by revising the "Last Updated" date at the top of the Policy and posting the revised Policy on the Website/App. We may also provide additional notice as required by applicable law. We encourage you to review the Policy regularly to stay informed of our data handling practices.
If you have any questions, concerns, or complaints regarding your personal information, our privacy practices, or this Policy, please don't hesitate to contact us at:
- Website: https://playbot.pro/contact
- Mail: [support@playbot.pro]
You can also contact your local data protection authority or utilize the dispute resolution process outlined in our Terms of Use.