Terms & Conditions

Welcome to Playbot!

These Terms of Use ("Terms") govern your access and use of the Playbot website, mobile application, and related services (collectively, the "Platform" or "Services"). Lineone technology ("Lineone," "We," "Us," or "Our") owns and operates the Platform.

By using the Platform, you agree to these Terms. Please read them carefully. If you disagree with any part of these Terms, you may not use the Platform.

1. Introduction

Playbot is a client communication integration platform designed for organizations and businesses. Individuals acting for personal use are excluded.

2. Eligibility

You must be at least 18 years old to use the Platform. If you are using the Platform on behalf of an organization, you represent that you have the authority to bind the organization to these Terms.

3. Your Consent

By using the Platform, you also consent to our Privacy Policies (available on the Platform) which govern how we collect, store, and use your information.

4. Electronic Communications

We may communicate with you electronically through the Platform or email. You agree that all agreements, notices, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

5. Updates to the Terms

We may update these Terms from time to time. We will notify you of any changes by posting the revised Terms on the Platform. Your continued use of the Platform after the revised Terms are posted constitutes your acceptance of the revised Terms.

6. Additional Terms

New versions of the Platform or additional services may be subject to these Terms and any additional terms of service specific to such version or service.

7. Your Account

If you create an account on the Platform (your "Account"), you are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your Account.

8. Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms.

9. Intellectual Property

The Platform and all content and materials on the Platform (collectively, the "Intellectual Property") are owned by Playbot or its licensors. You may not use the Intellectual Property without our written permission.

10. Disclaimer

THE PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. PLAYBOT DISCLAIMS ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11. Limitation of Liability

PLAYBOT WILL NOT BE LIABLE FOR ANY DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM OR SERVICES, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES.

12. Termination

We may terminate your access to the Platform at any time, for any reason, or no reason at all. You may also terminate your account at any time.

13. Governing Law

These Terms will be governed by and construed in accordance with the laws of India.

14. Dispute Resolution

Any dispute arising out of or relating to these Terms will be resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996.

15. Entire Agreement

These Terms constitute the entire agreement between you and Playbot regarding your use of the Platform and supersede all prior or contemporaneous communications and proposals, whether oral or written.

16. Contact Us

If you have any questions about these Terms, please contact us at [insert contact information].

Playbot offers a secure, cloud-based software platform (the "Platform") that integrates various client communication channels into a single interface, powered by the WhatsApp Business API (the "Playbot Services"). By subscribing to a plan, Users gain access to these functionalities.

Important Notes:

• WhatsApp Business API Dependence: Playbot Services rely on the WhatsApp Business API for functionality. Changes or disruptions to the API may impact or prevent access to Playbot Services.
• Business Use Only: Playbot Services are intended solely for business use within your organization and cannot be used for personal or household purposes.

Playbot Services Features:

• Chatbot: Create a digital assistant for your organization to handle automated customer queries.
• Multiple Agents: Add team members (employees, contractors, etc.) to your workspace for collaboration (plan dependent).
• Private Notes: Authorized users can add confidential notes within conversations and for specific contacts.
• Content Sharing: Create and share text, images, videos, location data, contacts, audio, and other content with clients or colleagues.
• WhatsApp Message Templates: Design custom message templates for WhatsApp (subject to WhatsApp approval). Note that these templates may incur additional charges based on usage. Please refer to the Playbot documentation for details on pricing and WhatsApp Message Templates: https://docs.playbot.pro/pricing-and-billing-modules/conversation-pricing

Conversation-Based Pricing: Effective February 1st, 2022, WhatsApp has transitioned to conversation-based pricing, which you can learn more about here: https://docs.playbot.pro/pricing-and-billing-modules/conversation-pricing

This document outlines the steps for signing up for Playbot Services and registering an account.

1. Initial Registration:

• Visit the Playbot Services website at https://line.one/.
• Provide your business email address and an active mobile number to activate your free trial.
• The website will redirect you to a Sandbox account. Link your WhatsApp number with the provided Sandbox number to explore Playbot features for your business.

2. Business Information:

• Playbot will request specific details about you and your business, including:
  • Entity or organization name (or your individual name)
  • Registered address
  • Business purpose
  • Website (if applicable)
  • Business category
  • Contact number

3. WhatsApp Business API Integration:

• Apply for a WhatsApp Business API powered by a designated Business Service Provider directly through the Playbot portal.
• You can choose assisted onboarding from the Playbot team. Our team will provide demos and necessary guidance to integrate your business with Playbot.

4. Account Registration:

• Following the demos, if you decide to subscribe to Playbot Services, an onboarding guide (in the form of a Google Form) will be sent to your work email.
• This guide (Registration Data) will request additional information such as:
  • Business incorporation documents
  • Utility bills
  • Social media credentials
  • WhatsApp number for integration with the platform

5. Verification and Approval:

• Complete the Registration Data and agree to the Playbot Terms of Use and the applicable WhatsApp Business terms and conditions.
• Playbot will share the Guide with WhatsApp for review and approval.
• Upon successful verification by WhatsApp, your provided phone number will be authorized to use the WhatsApp Business API services.

6. Account Creation:

• Upon approval, you will receive a one-time password (OTP) and a sign-up link on the WhatsApp number provided in the Guide.
• Use the sign-up link to create an account (as defined in Clause 4 below) to access Playbot Services. Playbot Account Registration and Management

This section outlines the process for creating and managing your Playbot account.

Account Creation:

1. Sign-Up Link: The provided sign-up link will redirect you to the Playbot website.
2. Registration: To access Playbot services, you'll need to register for an account by following the on-screen prompts. This involves providing information about your organization.
3. Authorization: As the account creator, you warrant that you have the necessary authority to represent your organization and that the provided information is accurate and complete. By registering, the named entity agrees to these Terms of Use. These terms become effective upon account creation and verification.

Account Maintenance:

1. Information Updates: You are responsible for keeping your account information current. Please update your details promptly to ensure effective communication.
2. Account Suspension: Playbot reserves the right to suspend or terminate your account if you provide false information, violate these Terms of Use or WhatsApp Business policies, or engage in disruptive behavior.

Your Responsibilities:

• Maintain the confidentiality of your login credentials and avoid sharing them with anyone.
• Notify Playbot immediately of any suspected security breaches.
• Use the platform in a manner that complies with these Terms of Use and all applicable laws.

Playbot's Rights:

• Playbot may modify the registration data required for account creation. You agree to provide any additional information requested.
• Playbot may access certain details, such as your address book/contacts, with your permission.
• Playbot reserves the right to use your registration data for platform operation and as outlined in the Terms of Use and Privacy Policy.

Third-Party Communications:

• By registering, you consent to receiving email notifications from Playbot regarding service announcements, administrative updates, and marketing communications. You can opt out of certain notifications, but some essential service messages cannot be disabled.
• Playbot is not liable for third-party communications you receive through the platform.

Account Termination:

• Playbot may disable your account for reasons including non-payment, violation of terms, or other breaches.
• You may terminate your account by emailing support@playbot.pro. However, Playbot may retain anonymized registration data for legal purposes.
• Certain terms of this agreement may survive account termination.

Your Consent:

• You consent to the storage of your account information in a secure Playbot database.
• You consent to the potential sharing of your account information with commercial partners, licensors, affiliates, or third-party entities with whom Playbot has a business relationship.
• You consent to receiving links and advertisements from approved third-party service providers.
• You consent to receiving phone calls and text messages from Playbot about its services, updates, and promotions (if you provide your contact information).

This section details Playbot's subscription plans, payment options, and terms.

Choosing a Plan:

• Select a suitable plan from our pricing page (https://line.one/).
• Agree to pay the corresponding fee ("Subscription Fee").

Payment Terms:

• Subscription fees are due monthly/quarterly/half-yearly/annually within seven (7) days of the invoice date.
• Your subscription auto-renews unless terminated or written notice of non-renewal is provided at least thirty (30) days before the current term ends.
• We reserve the right to update subscription plans and will notify you accordingly.
• Subscription fees are non-cancelable and non-refundable unless explicitly permitted herein.

Payment Methods:

• We accept payments through RazorPay and Stripe.
• Supported methods include:
  • Domestic and International Visa, Mastercard, and American Express credit cards
  • Debit cards
  • Net banking
  • UPI

Overdue Payments:

• Unpaid Subscription Fees exceeding thirty (30) days may result in suspended access to the platform and your account until full payment is received. We will notify you in writing beforehand.

Taxes:

• Subscription fees exclude taxes, levies, duties, or similar government assessments (collectively "Taxes").
• You are responsible for any applicable direct or indirect Taxes associated with your purchase. These will be itemized on the invoice where applicable.

WhatsApp Business API Charges:

• Subscription fees exclude WhatsApp Business API charges for Template Messages or Conversations.
• We will invoice you monthly based on message/conversation usage, due within seven (7) days.
• You have the right to accept or decline these additional charges and associated channel usage.

Upgrades and Downgrades:

• You can upgrade or downgrade between plans. Be aware that downgrading may result in feature or capacity loss compared to your previous subscription. We are not liable for such losses.
• New subscription fees apply immediately upon upgrade or downgrade.
• Upgrades will be charged on a pro-rated basis for the remaining month and then at the full new fee in subsequent months. Any credits will be adjusted accordingly.

This section clarifies Playbot's use of WhatsApp Business API and its relation to your account.

Partnership and Integration:

• Playbot partners with approved WhatsApp Business Service Providers to deliver services through the platform.
• The platform integrates with the WhatsApp API, and we may share certain registration data with WhatsApp.
• We hold no liability for your use of the WhatsApp API through our platform.

Important WhatsApp Business Terms:

• You agree to adhere to the following WhatsApp Business terms and conditions:
  • WhatsApp Business Policy (https://business.whatsapp.com/policy)
  • WhatsApp Business API (https://business.whatsapp.com/products/business-platform)
  • WhatsApp Commerce Policy (https://business.whatsapp.com/policy)
  • WhatsApp API Rate Limits (https://developers.facebook.com/docs/whatsapp/messaging-limits/)
• You acknowledge that WhatsApp may update its policies without notice. Continued use after such updates signifies your consent.

WhatsApp Business Policy Compliance:

• You represent and warrant that your business complies with the WhatsApp Commerce Policy and does not operate in a restricted industry.
• You acknowledge that WhatsApp Business may limit message quotas per day.

WhatsApp Message Templates:

• WhatsApp has the sole discretion to review, approve, or reject any message templates you submit.
• WhatsApp cannot notify you of blocked senders or provide a list of users who have blocked you.

Consequences of Policy Violations:

• Violations of WhatsApp policies may lead to account suspension or restricted access to the API and other products. This includes situations where you receive excessive negative feedback, harm WhatsApp or its users, or violate its terms.
• If WhatsApp terminates your account, you and your organization may be prohibited from future use of its services.
• Playbot bears no responsibility for such violations. Any resulting charges are your sole responsibility.

WhatsApp Number Usage:

• Once registered on our platform, the associated WhatsApp number cannot be reused with the WhatsApp Business app or mobile app on other platforms.

Message Template Costs and Changes:

• WhatsApp may change acceptable message types and pricing policies at any time.

• You can only initiate chats using approved message templates, subject to applicable pricing. These templates must comply with WhatsApp's terms and have designated purposes. WhatsApp reserves the right to review and approve/reject any template.

• You are responsible for variable message template costs billed by us.

• Effective February 1st, 2022, WhatsApp has shifted to conversation-based pricing (refer to https://ecomm.one-line.com/one-ecom/prices/one-quotes/user-guide for details).

This section outlines acceptable uses of our platform and services.

Prohibited Content:

• Information that belongs to someone else without their permission.
• Defamatory, obscene, hateful, or discriminatory content.
• Content that exploits, abuses, or endangers children.
• Material that infringes on intellectual property rights.
• Content that violates any applicable laws or regulations.
• Deceptive or misleading information.
• Impersonation of another person.
• Content that threatens national security or public order.
• Malicious code that could harm computer systems.
• False or misleading information intended to cause harm.
• Private information of any third party.

Prohibited Activities:

• Uploading viruses or other malicious code.
• Disrupting the platform or interfering with other users.
• Violating any laws or regulations.
• Engaging in fraudulent or unlawful activity.
• Copying, modifying, or reverse engineering the platform or its content.
• Distributing, licensing, or selling the platform or its content.
• Using the platform for commercial purposes without our consent.
• Impersonating another user.
• Infringing on intellectual property rights.
• Using another user's account.
• Selling advertising or promotions within the platform without our consent.

Compliance with Privacy Policy:

You agree to comply with our latest Privacy Policy, available on the platform.

Third-Party Content:

The platform may contain content or links to third-party websites or services. We are not responsible for the accuracy, availability, or content of these third-party materials. We do not endorse any third-party content and are not liable for any issues arising from it.

Your Responsibility:

You are solely responsible for the information you transmit or share through the platform. Your communications are encrypted by WhatsApp Business, and we do not have access to them.

Termination for Non-Compliance:

We may terminate your account or restrict your access to the platform for violating these Terms of Use.

Limitation of Liability:

We are not liable for any damages arising from your use of third-party content or communications. It is your responsibility to evaluate such content.

Playbot takes the protection of your personal data seriously. This section outlines our commitment to responsible data use.

Limited Use of Personal Data:

We will only collect and use your personal data ("Registration Data") for the specific purposes outlined in these Terms of Use. We will not use it for any other purpose without your prior written consent.

Data Sharing:

We will not disclose your Registration Data to any third party, including our service providers, without your prior written consent. This is subject to the additional requirements outlined in this section.

Data Security:

Playbot employs robust administrative, technical, and physical safeguards to protect your personal data from unauthorized access, use, or disclosure.

Transparency and Access:

Upon request, we will promptly provide you with information regarding our privacy and data security practices. This includes details about our due diligence and oversight procedures as required by applicable laws and regulations.

Data Breach Response:

In the event of any actual or suspected theft, unauthorized use, or disclosure of your Registration Data, Playbot will take all reasonable steps to investigate and address the issue. We will promptly notify you of any such events and provide you with any necessary assistance.

This section clarifies ownership and usage rights regarding Playbot's intellectual property and platform.

Ownership and Protection:

• Playbot, its affiliates, or licensors own the copyright, database rights, and all other intellectual property rights associated with the platform, products, services, and content (including guides, registration data, text, graphics, logos, etc.).
• These intellectual property rights are protected by Indian and/or international laws.
• We reserve all rights not expressly granted in these Terms of Use.

Limited Platform License:

• Subject to these Terms of Use, we grant you a limited, non-exclusive, revocable, royalty-free, non-transferable, non-assignable, and non-sublicensable right to access and use the platform and its services for personal use only.
• This license does not permit redistribution, resale, or commercial use of the platform.

Restrictions on Use:

• You are prohibited from:
  • Re-using our platform's services for unauthorized purposes.
  • Systematically extracting platform content.
  • Using data mining or extraction tools for platform exploitation.
  • Creating or publishing content featuring parts of our platform (including services and prices) without prior written permission.

Trademarks:

• "Playbot," its logos, local language variations, and certain product names on the platform (collectively, "Playbot Marks") are trademarks or registered trademarks of Playbot.
• You are prohibited from using any Playbot Marks or intellectual property, alone or combined with other elements, for any promotional or marketing purposes (written, oral, electronic, visual, etc.) without our express written permission. This applies to press releases, advertisements, and all other materials.

Third-Party Trademarks:

• References to trademarks of other parties (payment processors, service providers, etc.) are for identification only and do not imply their endorsement of the platform or its services.
• These Terms of Use do not grant you any right to use the trademarks of such third parties.

By using our platform, you warrant and represent that:

• You have the full legal capacity to enter into this agreement and be bound by its terms.
• You will use the services only for their intended purposes and functionalities.
• You will not attempt unauthorized access to the platform or its connected systems.
• You will not use the services in a way that could damage or impair the platform, its systems, or security.
• You will not use the services for any unlawful activities, including copyright infringement or data theft.
• You will not use any intellectual property, ours or a third party's, without our express consent, including copyrighted content displayed on the platform.
• You will not modify, adapt, translate, or reverse engineer any part of the service.
• You agree to promptly notify us if your mobile contact number is registered on the Do Not Disturb/National Consumer Preference Register List of TRAI.
• You acknowledge that any calls or text messages you receive from us are not unsolicited.
• You will not take any action that may create liability for us or cause us to lose services from our internet service providers, partners, suppliers, contractors, or vendors.

This section outlines how confidential information is handled.

• Mutual Disclosure: Both parties acknowledge that they may be exposed to each other's confidential information ("Confidential Information") during the course of this agreement.
• Confidentiality Obligations:
  • Each party agrees to:
    • Maintain the confidentiality of the other party's Confidential Information.
    • Use Confidential Information only for the purposes of this agreement.
    • Disclose Confidential Information only to its employees, officers, contractors, agents, and service providers with a need to know and who are bound by written confidentiality obligations.
    • Return or destroy all Confidential Information upon termination of the agreement or at the disclosing party's request (subject to applicable law and record-keeping requirements).
• Exceptions to Confidentiality:
  • Information that becomes public knowledge through no fault of the receiving party.
  • Information already possessed by the receiving party before signing the agreement with no confidentiality obligation.
  • Information lawfully disclosed by a third party without a confidentiality obligation.
  • Information required to be disclosed by law, court order, subpoena, or government authority, provided the receiving party notifies the disclosing party and gives them a chance to contest the disclosure.

Platform Use:

• You use the platform entirely at your own risk.
• The platform is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Services and Information:

• We make no warranties regarding the accuracy, completeness, reliability, or timeliness of services provided through the platform or linked third-party services.
• We assume no liability for errors, mistakes, or inaccuracies in services, personal injury, or property damage resulting from your platform use.

Security and Availability:

• We do not warrant that the platform will be uninterrupted, error-free, or accessible at all times.
• We do not warrant that defects will be corrected or that the platform is free from viruses or harmful components.

Third-Party Services:

• We do not endorse or guarantee any services advertised by third parties through the platform.
• We are not responsible for monitoring transactions between you and third-party service providers.

Limitation of Liability:

• We are not liable for any damages arising from your use of the platform.

We strive to provide a reliable and secure platform, but there are inherent limitations. This section outlines the extent of our liability.

No Liability for Damages:

• Under no circumstances will we, our affiliates, licensors, or any related parties be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising from your use or inability to use the platform, even if advised of the possibility. This includes but is not limited to loss of profits, goodwill, opportunity, or data.

Exceptions to Liability:

• We are not liable for any losses you incur due to:
  • Reliance on the completeness, accuracy, or existence of advertising.
  • Interactions with advertisers or sponsors on the platform.
  • Changes or cessation of platform services (including features).
  • Deletion, corruption, or failure to store content or communication data.
  • Your inaccurate account information or failure to secure your login credentials.

Limits on Liability Scope:

• We are not liable for lost profits, business interruption, loss of business reputation, or lost business opportunities.
• We are not liable for damages avoidable by following our update recommendations or caused by improper installation or failing to meet system requirements.
• You are responsible for any mobile charges incurred while using our services, including text messaging and data fees.

Third-Party Disputes:

• Any disputes arising from your use of the platform with a third party (carrier, copyright owner, etc.) are solely between you and that party. You release us and our affiliates from any claims, demands, or damages arising from such disputes.

You agree to indemnify (hold harmless), defend, and reimburse us, our affiliates, licensors, distributors, agents, representatives, and other authorized users/patients/practitioners for any and all losses, damages, liabilities, and costs arising from or related to:

• Your use of or access to the platform.
• Your breach of any terms, obligations, representations, and warranties under this agreement.
• Any claim that the services infringe on a third party's rights.
• Your violation of applicable laws.

Important Note: This clause does not limit our liability for things that cannot be limited by law. Your statutory rights as a user are not affected.

We provide a Frequently Asked Questions (FAQ) section on the platform to address common questions you might have while using our services.

If you have any complaints, concerns, or believe we've misused your information, violated these terms, or broken any laws, please immediately inform our designated Grievance Officer (contact information provided below).

Events beyond our reasonable control may cause us to delay or fail to meet our obligations. These events, known as "force majeure," include but are not limited to:

• Acts of God (natural disasters)
• War
• Equipment and technical failures
• Power outages
• Strikes, labor disputes, riots, civil unrest
• Shortages of labor or materials
• Epidemics, pandemics, lockdowns
• Government orders
• Non-performance by third parties

We are not liable for any incompatibility between the platform and other websites, services, software, or hardware. Additionally, we are not responsible for any delays or failures you experience with transmissions or transactions on the platform.

Notices: All notices required or permitted under this agreement shall be in writing and sent by email to the designated addresses provided by each party.

Waiver: A waiver of any breach of this agreement must be in writing, signed by our authorized representative, and will only apply to that specific instance. Our failure to enforce any provision of this agreement will not constitute a waiver of that provision or any other provision.

Entire Agreement: This Agreement, including our incorporated Privacy Policies, constitutes the entire agreement between the parties regarding the subject matter and supersedes all prior or contemporaneous communications, representations, or agreements.

Headings and Interpretation: Headings in this Agreement are for convenience only and have no legal or contractual effect. The words "including" and "includes" mean "including without limitation."

Severability: If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect. Additionally, if any provision is held to be invalid or unenforceable but would be valid if a portion of the provision were deleted, the provision shall apply with the necessary modifications to make it valid and enforceable.

Independent Contractors: You acknowledge that no employment, agency, partnership, or joint venture relationship exists between you and us. You are accessing and using the Services independently, either for yourself or another person as allowed under this Agreement.

Governing Law and Dispute Resolution: This Agreement and any dispute arising out of or relating to it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of India. You agree that the courts of Chennai, Tamil Nadu, shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement.