Security is at the heart of everything we do. At Playbot Pro, we understand that you trust us with your business communications and customer data. That's why we've built our platform with industry-leading security practices, comprehensive compliance standards, and a security-first development approach.
This page outlines our commitment to protecting your data, maintaining the highest security standards, and ensuring the privacy and integrity of your business operations.
We implement security by design principles across our entire platform:
- Encryption Everywhere: All data is encrypted in transit using TLS 1.3 and at rest in our databases
- Zero Trust Architecture: Every request is authenticated and authorized, with no assumptions of trust
- Multi-Tenant Isolation: Your data is completely isolated from other customers at the database level
- Regular Security Audits: Continuous monitoring, vulnerability scanning, and security assessments
- Incident Response: 24/7 security monitoring with rapid incident response capabilities
Security isn't an afterthought—it's integrated into every phase of our development process:
- Security requirements defined before development begins
- Threat modeling for all new features
- Privacy by design principles applied
- TypeScript for type-safe development
- Input validation and sanitization for all user data
- No hardcoded credentials—environment variables only
- Secure error handling without information disclosure
- Security-focused code reviews for all changes
- Automated vulnerability scanning (npm audit)
- Webhook signature verification testing
- OAuth flow security validation
- Secure deployment pipelines with Firebase Functions
- Comprehensive logging without sensitive data
- Real-time security monitoring and alerting
- Rapid incident response procedures
- In Transit: TLS 1.3 encryption for all API communications
- At Rest: AES-256 encryption for all stored data
- Credentials: Secure environment variable management with Google Cloud Secret Manager
- We collect only data necessary for service operation
- No storage of WhatsApp message content or recordings
- Metadata only for operational purposes
- Webhook events: 90 days
- User account data: Active period + 180 days after deletion
- Logs: 90 days maximum
- User-controlled deletion available upon request
- Industry-standard OAuth 2.0 for third-party integrations (Zoom, Google Calendar)
- No storage of user passwords or credentials
- Token-based authentication with secure refresh mechanisms
- User can revoke access anytime
- HMAC SHA-256 signature verification for all incoming webhooks
- Constant-time comparison to prevent timing attacks
- Automatic rejection of invalid signatures
- Request timestamp validation to prevent replay attacks
- Company-level data segregation at database query level
- No cross-tenant data access possible
- Row-level security policies enforced
- Application-level validation as defense-in-depth
We leverage enterprise-grade cloud infrastructure providers:
- SOC 2/3, ISO 27001 certified infrastructure
- Auto-scaling with built-in DDoS protection
- Automatic security patches and updates
- Network-level isolation and firewalls
- SOC 2 Type II certified
- GDPR compliant data handling
- Encryption at rest and in transit
- Automated daily backups
We integrate securely with trusted platforms:
- Zoom: OAuth 2.0 authorization, webhook signature verification, security bulletin monitoring
- Meta (WhatsApp Business API): End-to-end encryption, template approval process, webhook HMAC verification
- Google Calendar: OAuth 2.0, minimum necessary permissions, token refresh security
All third-party integrations follow our security standards:
- OAuth 2.0 for authorization (no password storage)
- Webhook signature verification (HMAC SHA-256)
- Regular monitoring of vendor security advisories
- Coordinated security updates with vendors
We adhere to industry security standards and regulations:
- User consent required for data processing
- Right to access, rectify, and delete personal data
- Data portability upon request
- 72-hour breach notification requirement
- Parameterized queries (SQL injection prevention)
- Output encoding (XSS prevention)
- Strong authentication mechanisms
- Sensitive data encryption
- Security configuration management
- Standard authorization framework compliance
- Secure token management
- Minimum necessary permission scopes
We have a comprehensive incident response plan with defined procedures:
- Detection: Automated monitoring and alerting
- Containment: Immediate isolation of affected systems
- Investigation: Root cause analysis and impact assessment
- Eradication: Remove threats and close vulnerabilities
- Recovery: Restore systems and verify security
- Post-Incident Review: Lessons learned and improvements
- Critical Incidents: 15 minutes
- High Severity: 1 hour
- Medium Severity: 4 hours
- Low Severity: 24 hours
- Data breach: Within 72 hours (GDPR requirement)
- Service disruption: Within 1 hour
- Transparent communication about impact and remediation
We proactively identify and remediate security vulnerabilities:
- npm audit: Automated dependency vulnerability scanning before every deployment
- TypeScript: Static type checking catches common vulnerabilities at compile time
- Third-party advisories: Daily monitoring of Zoom, WhatsApp, and GCP security bulletins
- Critical (CVSS 9-10): 24 hours
- High (CVSS 7-8.9): 7 days
- Medium (CVSS 4-6.9): 30 days
- Low (CVSS 0-3.9): 90 days
We welcome security researchers and encourage responsible disclosure:
Email: security@playbot.pro
Response Time: We acknowledge all security reports within 24 hours
- No legal action for good-faith security research
- Recognition in our security acknowledgments (with your permission)
- 90-day coordinated disclosure timeline
- Transparent communication throughout the process
If you have questions about our security practices or would like more information, please contact us:
- Security Team: security@playbot.pro
- General Support: support@playbot.pro
- Privacy Policy: Read our Privacy Policy
- Terms of Service: Read our Terms of Service
Last Updated: October 2025
This security page is regularly reviewed and updated to reflect our current security practices and industry standards.