Refund & Cancellation Policy

Refund & Cancellation Policy for Playbot.pro

Last updated: 6 May 2026

This Refund & Cancellation Policy explains the circumstances under which Playbot.pro (a service operated by Curvegraph Private Limited) issues refunds for paid subscriptions, message credits, and other purchases made on our platform. By making any payment to Playbot.pro you agree to the terms below in addition to our Terms of Service.

1. Plans Covered by This Policy

This policy applies to all paid offerings on Playbot.pro, including but not limited to:

  • Monthly and annual subscription plans (Basic, Growth, Scale, Premium and any successor tiers).
  • Pre-paid message credits and AI usage credits.
  • One-time charges for add-ons, professional services, or onboarding.

2. Free Trial

New accounts may receive a free trial. No payment is collected during the trial; you can stop using the service at any time before the trial ends without being charged.

3. Subscription Fees

Subscription fees are billed in advance for the upcoming billing cycle (monthly or annually). You may cancel your subscription at any time from your account dashboard or by emailing support@playbot.pro.

  • Effect of cancellation: Your subscription remains active until the end of the current paid billing cycle. After that date, your account is downgraded to the free tier and recurring charges stop.
  • Pro-rata refunds: Subscription fees are non-refundable for unused time within a billing cycle, except in the limited circumstances described in Section 5.
  • Annual plans: If you cancel an annual plan within 7 days of the initial purchase and have not consumed more than the monthly equivalent of usage, we will refund the unused portion on a pro-rata basis at our discretion.

4. Pre-paid Credits and Pay-as-you-go Usage

Message credits, AI credits, and similar pay-as-you-go balances are non-refundable once added to your account, because they are consumed against third-party costs we incur on your behalf (for example, WhatsApp/Meta conversation charges and AI provider charges). Unused credits remain available on your account and do not expire unless stated otherwise on the credit pack at the time of purchase.

5. When You Are Eligible for a Refund

We will issue a refund in the following situations, provided you contact us within 7 days of the charge:

  • Duplicate or accidental charges — if you were billed more than once for the same plan, we will refund the duplicate charge in full.
  • Unauthorized charges — if a charge was made on your account without your authorization, raise the issue immediately and we will investigate and refund verified unauthorized transactions.
  • Service unavailability — if our platform is materially unavailable for an extended continuous period due to a fault on our side, we will issue a pro-rata service credit or, at our discretion, a refund for the affected period.
  • Billing errors — if we charged the wrong plan price due to a mistake on our side, we will correct the charge and refund the difference.

6. When Refunds Will Not Be Issued

  • Charges for any time period during which the service was used (including partial usage of a billing cycle).
  • Credits already consumed against WhatsApp messages, AI calls, or any third-party usage.
  • WhatsApp/Meta conversation fees, BSP fees, payment-gateway fees, or other third-party costs that we have already paid on your behalf.
  • Charges where the refund request is made more than 7 days after the transaction date.
  • Accounts suspended or terminated for violation of our Terms of Service or WhatsApp Business Policy.
  • Custom development, professional services, or onboarding work that has been delivered.

7. How to Request a Refund

To request a refund, email support@playbot.pro from the billing contact on your account with the following details:

  • Your registered company name and account email.
  • The transaction ID, payment reference, or invoice number.
  • Date and amount of the charge.
  • The reason for the refund request.

We will acknowledge your request within 2 business days and complete a decision within 7 business days of receiving all the information we need.

8. How Refunds Are Processed

  • Approved refunds are issued to the original payment method (credit card, debit card, UPI, net-banking, or wallet) used for the purchase.
  • Once we initiate a refund through our payment processor (Stripe, Razorpay, or similar), it typically reflects in your account within 5 to 10 business days, depending on your bank or card issuer.
  • If the original payment method is no longer available, we may issue an equivalent credit on your Playbot.pro account.
  • Currency-conversion or cross-border fees charged by your bank are not refundable by us.

9. Chargebacks

If you have a billing concern, please contact us first — most issues can be resolved within a few business days. Initiating a chargeback or payment dispute without first contacting us may result in temporary suspension of your account while the dispute is investigated. We reserve the right to recover any reasonable costs incurred in defending wrongful chargebacks.

10. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The latest version will always be available at playbot.pro/refund. Updates apply to charges made after the new policy takes effect; transactions before that date are governed by the policy in effect at the time of purchase.

11. Contact Us

If you have any questions about this policy or about a charge on your account, contact us at:

Curvegraph Private Limited
Door No. 9/30/04, Karunkaradu, Kolanaickenpatti,
Mettur, Salem, Tamil Nadu 636452, India
CIN: U62090TN2025PTC184544  |  GSTIN: 33AANCC1157C1Z2
Email: support@playbot.pro