WhatsApp appointment booking for clinics and hospitals in Trichy

How a patient books

1. The patient messages the clinic number from the signboard, the Google listing or an old prescription.
2. The bot offers the departments or doctors you set up.
3. A short form inside WhatsApp shows the open slots for the next days, using the doctor's real OPD hours.
4. The patient confirms and receives the time, the building and floor, what to bring, and a cancel option.
5. A reminder arrives the evening before and two hours before. A reply of "change" reopens the slot picker.

What you set up once

• Doctors or departments as services, each with a slot length.
• Each doctor's OPD hours as a weekly routine with buffers and a capacity per slot; camp days and leave as exceptions.
• Locations if you have a branch in Srirangam, Thiruverumbur or Lalgudi.
• The Tamil wording of the confirmation and the reminders.

All of this sits under Appointments. The availability engine will not give out a slot that overlaps a booking, a buffer or a closed hour, so the receptionist and the bot cannot double-book each other.

Reports and follow-ups on the same thread

A diagnostic report goes out as a PDF on the thread the patient already has. A follow-up date set at discharge becomes a booking and a reminder. Questions the bot cannot answer land with the front desk in the inbox, with the booking beside them.

Multi-speciality hospitals

Several OPDs mean several calendars. Each department has its own services, hours and staff; the patient sees one number. Assignment rules send a cardiology question to the cardiology desk. Google Calendar sync lets each consultant see their day on their own phone.

What it costs a Trichy clinic

The Playbot plan plus Meta's charge per template message (each reminder is one; replies inside a 24-hour window are free). Two reminders per booking cost a few rupees per patient. Plans are on the pricing page; the trial is 14 days and needs no card.