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Industry guide · Garments · Tiruppur
WhatsApp order management for garment exporters and brands in Tiruppur
A Tiruppur unit's order lives in a merchandiser's WhatsApp: the sample photo, the lab dip, the "can you do 5,000 at this rate", the proforma, the ship date. When the merchandiser leaves, the order leaves with the phone. Playbot keeps every buyer's thread with the account, answers the catalog questions automatically, and sends the stage updates as templates the buyer can trust.
- What it does
- Catalog by style with MOQ and price bands; buyer threads in a shared inbox; proforma invoices and payment links; production and dispatch templates; a webhook to the ERP
- Who it suits
- Knitwear exporters, domestic brands selling to dealers, buying houses, dyeing, printing and embroidery units taking job work, yarn and accessory suppliers
- Where
- Tiruppur city, Avinashi, Palladam, Dharapuram and every taluk of the district; buyers anywhere
- Setup
- Same day on your own WhatsApp Business number
- Trial
- 14 days free, no credit card
- Languages
- English for buyers, Tamil for the floor, Hindi and Odia for the workforce; the bot replies in the language the message came in
The buyer thread, kept by the company
Every buyer's merchandiser writes to one company number. The inbox shows the thread with the account, the open orders and the approvals; the merchandiser handling it sees it on their own phone; when they leave, the next person opens the same thread. Nothing is lost with a SIM card.
Samples, MOQ and the quote
A catalog by style with fabric, GSM, MOQ and price bands answers the browsing in English without a person. The quote goes out as a PDF on the thread; the proforma invoice carries a payment link for the advance where you collect in INR; for foreign currency the bank details go on the thread and the receipt closes the stage.
Production updates buyers trust
Cutting done, sewing 60%, packed, shipped: each is a template with a photo, sent by the supervisor from the inbox with one tap or triggered by a stage change in your ERP through a webhook. Buyers stop asking because the update arrives before the question.
Job work between units
Dyeing, printing and embroidery units take work from the exporters on the same platform: a shade or an artwork, a quantity, a date in a flow; approvals on the thread; an invoice with a payment link on delivery; a payment-due reminder after the credit period.
The workforce desk
Units with Hindi and Odia-speaking workers answer the same HR questions daily. An AI agent trained on the HR rules answers shift, advance and leave questions in the worker's language; a flow takes leave requests; HR sees the rest in the inbox.
Service areas: Tiruppur district
Headquarters Tiruppur. 9 taluks, all on the same plans and support:
- Tiruppur North
- Tiruppur South
- Avinashi
- Uthukuli
- Palladam
- Dharapuram
- Kangeyam
- Udumalpet
- Madathukkulam
Questions we get asked
Can export and domestic buyers see different price lists?
Yes. A tag on the contact decides which catalog and which list a buyer sees; a dollar list and a rupee list can sit side by side.
Does it connect to our ERP?
Through webhooks and the API: a stage change in the ERP can send a template, and a confirmed order can be pushed to the ERP. Google Sheets is built in.
Can buyers abroad message a WhatsApp Business API number?
Yes. It is a normal WhatsApp number to them; nothing changes on their side.
Can one merchandiser handle buyers from their own phone?
Yes. The inbox works on a phone app; each merchandiser sees their assigned accounts.